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Employee Spotlight
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Amy Ivie
Since moving herself and her family from Arkansas, SeaPort Airlines
Station Manager Amy Ivie has brought her superior customer service
skills, winning attitude and tireless work ethic to both of the new
Salina and Kansas City stations.
From Portland to Memphis, you'd be hard pressed to find
someone without full confidence in Amy's abilities.
Amy started as a part-time customer service representative
the day the Harrison station opened in October 2009. She quickly
moved to full-time and was promoted out of Harrison to station manager in
Salina and Kansas City earlier this year.
"There was no doubt in my mind she could handle
it," said SeaPort's Memphis customer service manager, Rhonda Doss,
who promoted Amy. "We had just implemented a new computer
system so not only was she opening two new stations she was training two
teams on a system she had just learned. I had no reservations about
her being right for the job. That's just the kind of person she
is."
Amy did positive and negative testing on the new system
while working on other projects "without missing a beat" so
when it came time to open two new locations, Amy was the logical choice
for station manager.
"She's always willing to go the extra mile and is an
amazing asset to our team. I am certain Salina will go very far
with her at the rim," Doss explained about the decision to place Amy
in Salina. "She is a self-starter, works well alone and on a
team. She brings a lot of integrity to the job."
Amy shows that integrity and work ethic here in Salina and
in Kansas City daily. In late May, a passenger had forgotten to
give the car keys to his wife before he boarded a morning flight.
Shortly after seeing her husband off the woman realized she was about to
be stranded at the terminal building in Salina with her car keys headed
to Kansas City. With no hesitation Amy had the plane come back to
the terminal and retrieved the woman's keys.
"That's just what I do," Amy explained after the
ordeal with little more than a shrug. She said that had the plane
already taken off and been on its way to Kansas City, the pilots would
have been informed of the situation and the keys brought back on the next
flight in. "Worst case scenario, she would have had to hang
out with us for two hours and we'd have brought the keys back."
Her refreshing attitude spills over to her employees and
co-workers as well as SeaPort customers.
"She's great!" exclaimed Cindy Noeller, customer
service assistant. "She's quick to praise, quick to
help. She doesn't ask anything of us she won't do herself.
She really knows her stuff and she's a hard worker."
If there is any doubt of how hard Amy works you won't find
it lying with SeaPort pilots.
"She's on the first flight out to Kansas City at 5:40
am and comes back on the last one at 7:40 pm," explained SeaPort
pilot Nick Bruey.
Amy's hard work and dedication has certainly paid off with
more passengers booking flights on SeaPort every day. So the next
time you fly SeaPort, or if a loved one tries to take off with your keys,
thank Amy and the SeaPort crew for making it all come together
smoothly.
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Tower Updates
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Vicki Morrison's tower qualification is progressing
well. She is scheduled to be certified on June 8.
Bruce Boyle spent a week in Kansas City at the Midwest ATC Leadership
Conference. FAA representatives from Washington D.C. also attended
the conference and briefed the managers on changes that have been made
and that are planned. Scott Vredevoogd attended the awards banquet
to accept his central region controller of the year award.
On June 30, taxi instruction changes will take effect. Presently,
if the pilot is issued taxi instructions to the designated runway, the
pilot can cross all runways on the taxi route to the assigned runway
unless instructed to hold short by the controller. The change will
be slightly different taxi instructions from the controller with taxi
route and hold short instructions for each runway that the pilot is
required to cross on the assigned route to the takeoff runway. The
controller must issue a crossing clearance for all runways. The tower
controllers are presently training for the new procedure through an FAA
training course.
Bruce M. Boyle
Manager, KSLN FCT
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Contact Info
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Melissa McCoy
Public Affairs & Communications
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From the XD's desk
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Since
April, I've been asked why Salina supported the selection of SeaPort
Airlines as the new essential air service (EAS) provider for Salina and
North Central Kansas. A review of the airline's performance
during the past six weeks provides those interested in
"Why
SeaPort?" my best answer.
First,
SeaPort's marketing efforts are tireless. From the airline owner
to the newest customer service representative, SeaPort staff enjoying
letting area residents know that they provide convenient, affordable and
hassle-free service. Yard signs announcing
SeaPort's
presence in Salina are up throughout the community at homes and
businesses. Salina station manager, Amy Ivie is personally
meeting with individuals, travel agents, businesses and the military to
tell SeaPort's story.
Second,
SeaPort is operating a frequency of flights that meets the needs of
Salina travelers. The current schedule minimizes waiting time for
a connecting flight at Kansas City. The combination of aircraft
size and daily flight schedule is "right-sized" for Salina.
SeaPort
is committed to keeping to its schedule. Delays have been minimal
with no cancellations.
Third,
customer service is outstanding. It is refreshing to see each
customer receive VIP treatment. SeaPort employees make every
effort to make each passenger feel comfortable and recognize the
importance of customers' travel plans. SeaPort has brought back
the convenience and speed of air travel.
Go
to the SeaPort
Airlines website, to learn more. Better yet, book a flight
on SeaPort and learn firsthand how air service for a small community
can be convenient, affordable and fast.
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SeaPort
continues to grow ridership
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SeaPort
Airlines, Salina's new EAS provider, has been giving traditional
airlines a run for their money and winning over air travelers
everywhere they have opened their cabin doors thanks to low fares, a
"right-sized" business model and outstanding customer
service.
Travelers can book tickets from Salina on SeaPort Airlines
to virtually anywhere in world via connections in Kansas City and
Memphis though local travel agents. Passengers can also use the
SeaPort website or Expedia to book online from Salina to Kansas City,
Memphis or Harrison, Arkansas. This allows passengers the greater
ability to compare SeaPort's prices and advantages to those of larger
airlines like Delta, AirTran and American Airlines, and the people have
spoken.
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America
Jet Pancake Fly-In & Public Open House
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7am
- 12 pm
- FREE All-You-Can-Eat
Pancakes
- Cessna
172 Discovery Flights ($15)
- CF-18 and
Alpha Jet Displays
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Join
us for a FREE Chamber After Hours!
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Please
join SeaPort Airlines for a FREE Chamber Business After Hours,
Thursday, June 10, from 5- 7 p.m.
Tour the PC-12 Pilatus and meet the SeaPort staff. Then
relax & have a light snack in the newly remodeled M. J. Kennedy Air
Terminal lounge.
Prizes to be given away include: $100 cash, $500
membership and round-trip tickets on SeaPort Airlines!
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KAA
Scholarship Deadline Extended
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SeaPort
Airlines puts passenger first
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Salina
Journal
Feelings
toward Salina's newest air carrier were a bit warmer and fuzzier for
some Monday morning after they learned why the SeaPort Airlines plane
delayed its morning flight to Kansas City, Mo.
"Now
that is great customer service," Melissa McCoy, Salina Airport
Authority spokeswoman, wrote in an e-mail to the Journal.
The
SeaPort pilot who was guiding the plane to the runway returned to the
M.J. Kennedy Air Terminal so a passenger could give a set of car keys
to his wife.
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SAA contributes
nearly 1000 lbs pork & beans to Project Salina
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As
part of Project Salina's ongoing efforts to ease the burden of struggling
families, the Salina Airport Authority employees collected cans of pork
and beans throughout the month of May.
Every
year staff members clear out their kitchen shelves to donate to the
annual Project Salina food drive. This year, the staff cleaned out
not only their own shelves but presumably every grocery store in town to
donate nearly 995 lbs of pork and beans. That's more than a third
of the amount requested.
The
19 employees and two K-State interns were split into three competing
teams, the winning team receiving the knowledge that they helped someone
in need and lunch sponsored by the Airport Authority.
In
the end the seven aircraft rescue and firefighters on Team ARFF beat out
Team Admin and Team Maintenance by bringing in more than 470 lbs of pork
and beans.
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SeaPort
a safe alternative to driving
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Earlier
this month was a first for recent high school graduate Haley Mansfield,
her first vacation traveling alone. According to her the
experience couldn't have been better.
Haley was headed to catch a flight to Minnesota to visit
family when she was faced with the decision of driving to Kansas City
International Airport or flying.
"My mom was worried about me driving to Kansas City
so they put me on the flight," she said. "I'll
definitely do it again, it was a lot better than the three hour
drive."
Haley arrived shortly before her flight was scheduled to
take off, as did her fellow passengers.
"To start off, we were all already there so we got
to leave early," she said as she detailed her experience.
"It's really comfortable and felt like I was flying first-class,
but it was much more economical. There are no flight attendants
so you get to see the pilots and talk to them. They are very nice
and talked about the airplane and explained the ride."
Once in Kansas City, Haley didn't have to hassle with
finding her terminal, the SeaPort shuttle took her and her bags right
up to the door.
"It was nice not worrying about your luggage
getting lost," she said. "They take really good care of
you."
Haley made it there and back smoothly with no lost bags,
no parking bills and six fewer hours spent on the
road.
"Between the price and the safety of getting her to
Kansas City it was a no-brainer for us," said her father, Carson
Mansfield, relieved to have her home safe.
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May Lift: Impressions
of a Pilot
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Flight
is freedom in its purest form,
To dance with the clouds which follow a storm;
To
roll and glide, to wheel and spin,
To feel the joy that swells within;
To
leave the earth with its troubles and fly,
And know the warmth of a clear spring sky;
Then
back to earth at the end of a day,
Released from the tensions which melted away.
Should
my end come while I am in flight,
Whether brightest day or darkest night;
Spare
me your pity and shrug off the pain,
Secure in the knowledge that I'd do it again;
For
each of us is created to die,
And within me I know,
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Donate,
Search, Shop for Wings Over Salina
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What
if the Wings Over Salina Air Museum earned a donation every time you
searched the Internet? Or how about if a percentage of every
purchase you made online went to support the celebration of Salina area
military and civilian aviation? Well, now it can!
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